Phone — fastest
(888) 311-4399 · 24 hours a day, 7 days a week, including holidays.
The dispatch line is the primary channel. Most projects are scoped on the first call — a coordinator takes basic information about your situation, identifies the appropriate contractor in the network for your area, and arranges on-site response. Typical dispatch time for emergency response is under sixty minutes; for non-urgent assessment, the contractor will schedule with you directly.
What to have ready when you call
- Property location. City, state, ZIP — county helps for rural areas.
- Property type. Single-family residence, multi-unit, commercial, rental, etc.
- What you’re seeing or smelling. Visible growth and approximate area, musty odor, recent water event, allergic symptoms tied to the building.
- Insurance status. Whether you’ve filed a claim, who your carrier is, whether the carrier has assigned an adjuster yet. This affects how the project should be scoped and documented.
- Timeline. Whether the situation is acute (active leak, recent flood, occupant health concerns) or stable (assessing for real-estate transaction, post-event verification).
If you’re not sure about any of these, call anyway — the coordinator can work through what you know.
The dispatch line records calls for quality assurance and dispatch coordination. By placing the call, you consent to recording. Recordings are retained per the practices in our privacy policy.
Email — for non-urgent inquiries
[email protected] · typical response within one business day.
Email works well for: general questions about the network, requests for credentialing documentation on a specific contractor, follow-up on completed projects, media or partnership inquiries. For active emergencies or anything time-sensitive, the phone line is faster.
Mailing address
For postal mail, certified mail, or formal correspondence:
24hr Mold Removal3903 S Congress Ave
Austin, TX 78704
United States
This is a coordination office, not a remediation facility. The contractors performing on-site work are independently located in their service regions across the United States. For service-related questions, the phone line will reach a coordinator faster than postal mail.
Operating hours
The structure is straightforward:
| Channel | Hours | Best for |
|---|---|---|
| Dispatch phone | 24 / 7 / 365 | Emergency response, project scoping, urgent questions |
| Mon–Fri, 8 a.m. – 6 p.m. CT response window | Non-urgent inquiries, documentation requests, follow-up | |
| Postal mail | Standard delivery cycles | Formal correspondence, certified mail |
What we don’t handle through this contact channel
To set expectations honestly:
- Medical questions. Symptoms potentially related to mold exposure should be evaluated by a licensed physician. We can describe what the established science says about specific species, but we don’t diagnose.
- Legal advice. Insurance claim disputes, lease and habitability disputes, or litigation contexts should be reviewed with a licensed attorney or public adjuster in your state. We can describe how S520 documentation supports claims, but we don’t represent property owners.
- Insurance claim filing. The claim itself is between you and your carrier. The contractor we route to may assist with documentation in Xactimate format, but they don’t file the claim on your behalf.
- Telephone diagnosis of mold problems. A coordinator can scope a project from a call, but actual identification of contamination Conditions and species requires on-site assessment by a qualified contractor or an Indoor Environmental Professional.
Related pages
- About — How the network operates and what we require of contractors.
- Mold remediation — The standard-of-care framing.
- Cost — How projects are typically scoped and priced.
- Privacy policy — How we handle information shared through these channels.