24hr Mold Removal (888) 311-4399

Terms of Service

Effective: May 1, 2026 Last updated: May 3, 2026 Reading time: 7 minutes

These terms govern your use of 24hrmoldremoval.com (the “Site”) and the coordination services provided through it. Please read them before placing a call or submitting an inquiry. By using the Site or contacting us, you accept these terms. If you don’t accept them, please don’t use the Site.

1. Who we are and what we do

For purposes of these terms, “we,” “us,” and “24hr Mold Removal” refer to the operator of 24hrmoldremoval.com. Our coordination office is at 3903 S Congress Ave, Austin, TX 78704.

24hr Mold Removal is a coordination network. We connect property owners with independent IICRC-certified mold remediation contractors operating under the ANSI/IICRC S520-2024 standard. We are not a remediation company. We do not perform remediation services ourselves. The contractor responding to your call is independently licensed in their state of operation, carries their own insurance, and contracts directly with you for any work performed.

This distinction is fundamental to these terms — and to your relationship with the contractor.

2. The contractor relationship

When we route a project to a contractor in our network, the following becomes important:

  • The contractor contracts directly with you. Any agreement for remediation services, including scope of work, pricing, payment terms, warranty, and timeline, is between you and the contractor — not between you and us.
  • The contractor is independently licensed and insured. They are responsible for their own state and local licensing, commercial general liability insurance, mold-specific insurance endorsements, workers’ compensation, and any required bonds.
  • The contractor is responsible for the work performed. The quality, timeliness, completeness, and standard-compliance of remediation work is the contractor’s responsibility. We vet contractors against the criteria described on our About page before they enter the network, but vetting is not a guarantee of any specific project outcome.
  • Disputes about completed or in-progress work are resolved between you and the contractor, with the contractor’s own dispute-resolution procedures, applicable state law, and any binding-arbitration provisions in your contractor agreement.

We may, at our discretion, assist with communication between you and the contractor when issues arise. This assistance is informal and does not create any contractual or fiduciary obligation on our part.

3. What we provide and don’t provide

We provide:

  • A coordination service connecting property owners with vetted contractors in our network
  • Information about the ANSI/IICRC S520-2024 standard and the mold remediation process
  • Educational content about mold remediation, inspection, testing, insurance claims, and related topics
  • A 24/7 dispatch line for emergency response coordination

We do not provide:

  • Mold remediation, inspection, or testing services directly
  • Indoor environmental professional (IEP) assessments
  • Medical, legal, or insurance advice
  • Insurance claim filing, adjusting, or representation
  • Public adjuster services
  • Any service requiring state licensure that we do not hold

4. No professional advice

Content on the Site — including pages about mold types, contamination Conditions, the remediation process, costs, and insurance — is for general educational purposes. It does not constitute medical, legal, insurance, financial, or professional remediation advice for any specific situation.

  • Health symptoms potentially related to mold exposure should be evaluated by a licensed physician.
  • Legal questions about insurance disputes, lease and habitability matters, or remediation litigation should be reviewed with a licensed attorney in your state.
  • Insurance coverage interpretation should be confirmed with your carrier or a licensed public adjuster.
  • Specific remediation scope decisions require on-site assessment by a qualified contractor or an Indoor Environmental Professional, not based on general information from the Site.

We make reasonable efforts to keep content accurate and current, but we don’t warrant that all information is complete, accurate, or applicable to any specific situation. The S520-2024 standard, state licensing requirements, insurance regulations, and other referenced authorities can change after publication.

5. Acceptable use

You agree to use the Site lawfully and in good faith. You agree not to:

  • Use the Site for any unlawful purpose or in violation of these terms
  • Attempt to gain unauthorized access to the Site, its servers, or any related systems
  • Scrape, crawl, or systematically extract content, contractor information, or any other data for commercial use without our written permission
  • Republish, distribute, or commercially exploit our content without permission
  • Impersonate any person or entity, or misrepresent your identity or affiliation
  • Submit false or misleading information to our dispatch line or contact channels
  • Use the Site or our coordination services to harass, defraud, or harm others
  • Interfere with the Site’s normal operation, including through denial-of-service attempts or automated submissions
  • Use any automated means (bots, scrapers, AI agents) to access the Site or contact us for purposes other than legitimate research or accessibility, without identifying yourself

6. Intellectual property

The Site’s content — including text, design, logos, code, structure, and the curated network framework — is owned by us or our licensors and is protected by U.S. and international intellectual property laws.

You may view the Site for personal, non-commercial use. You may quote brief excerpts of our content with proper attribution and a link back to the source page. You may not:

  • Reproduce substantial portions of our content on other websites or in commercial materials
  • Use our brand name, logo, or trade dress in a way that suggests endorsement we haven’t given
  • Train artificial intelligence models on our content for commercial purposes without permission
  • Frame, mirror, or republish the Site without permission

References to industry standards (ANSI/IICRC S520-2024, S500-2021, NADCA ACR 2021), certifications (IICRC AMRT, ACAC CIE, ACAC CIEC, MRSR, MRSA), and equipment manufacturers (Dri-Eaz, Phoenix, FLIR, Tramex, Pullman-Holt, Concrobium, Benefect, Fiberlock, and others) are nominative and identify the relevant standards, certifications, and products. We are not affiliated with these organizations and manufacturers and do not claim their trademarks or copyrights.

7. Dispatch line and call recording

Our dispatch line records calls for quality assurance, dispatch coordination, and training purposes. By placing a call, you consent to the call being recorded. Recordings are handled per our Privacy Policy, which describes retention periods and your rights regarding recorded information.

If you do not consent to call recording, please contact us by email at [email protected] instead.

8. Limitation of liability

Read this section carefully — it limits what we are responsible for.

To the maximum extent permitted by applicable law:

  • The Site and our coordination services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of information.
  • We are not liable for damages — direct, indirect, incidental, consequential, special, or punitive — arising from your use of the Site, reliance on Site content, or the work performed by any contractor in our network. The contractor is responsible for the work the contractor performs.
  • We are not liable for any failure or delay in performing remediation services, since we don’t perform such services. Service performance is the contractor’s responsibility.
  • Our total aggregate liability to you, for any claim arising out of or relating to these terms, the Site, or our coordination services, is limited to the greater of (a) the amount you paid us directly in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100). Note that we typically don’t charge property owners directly — coordination services are funded through arrangements with network contractors and lead-generation partners — so the practical effect of this clause is the $100 minimum.

Some jurisdictions don’t allow the exclusion of certain warranties or limitations on certain damages. In those jurisdictions, the above limitations apply only to the extent permitted by local law.

9. Indemnification

You agree to indemnify and hold harmless 24hr Mold Removal, its operators, employees, contractors (in their capacity as our service providers), and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your violation of these terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Your misuse of the Site or our coordination services
  • False or misleading information you provide to us or to a network contractor
  • Your separate agreement with a network contractor, except to the extent the claim arises directly from our gross negligence or willful misconduct

10. Third-party content and links

The Site contains references and links to third-party content — government and standards-organization websites (IICRC, EPA, CDC, ACAC, AIHA, NADCA, state regulators), equipment manufacturers, our sister site at 24hrwaterdamagerepair.com, and others. We are not responsible for third-party content, products, or services. Links are provided for convenience and reference only and do not imply our endorsement of the linked party.

11. Changes to the Site and these terms

We may modify, suspend, or discontinue the Site or any part of it at any time, with or without notice. We may also revise these terms from time to time. The “Last updated” date at the top of this page indicates when the terms were last revised. Material changes will be communicated through a notice on the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised terms. If you don’t accept the revised terms, please stop using the Site.

12. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to these terms or your use of the Site shall be resolved as follows:

  1. Informal resolution first. Before filing any formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.
  2. Binding arbitration. If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Travis County, Texas, or remotely at the arbitrator’s discretion.
  3. Class-action waiver. You agree that any arbitration or proceeding shall be conducted only on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding.
  4. Exceptions. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for matters involving intellectual property, confidentiality, or unauthorized access to the Site.

If the arbitration or class-waiver provisions above are held unenforceable, the parties agree to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Disputes between you and a network contractor are governed by your separate agreement with that contractor and applicable state law where the work was performed. They are not subject to this arbitration clause.

13. Severability and entire agreement

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full effect. These terms, together with the Privacy Policy and any contractor agreement you enter into directly, constitute the entire agreement between you and us regarding the Site and our coordination services.

Our failure to enforce any right or provision of these terms is not a waiver of that right or provision.

14. How to contact us

For questions about these terms, or to provide notice required under them:

  • About — How the network operates and what we require of contractors
  • Contact — Phone, email, and mailing address
  • Privacy Policy — How we handle your information
📞 Call (888) 311-4399 — 24/7