24hr Mold Removal (888) 311-4399

Privacy Policy

Effective: May 1, 2026 Last updated: May 3, 2026 Reading time: 6 minutes

This policy explains what information 24hr Mold Removal collects, how we use it, and the rights you have over your information. We’ve written it in plain language and avoided unnecessary legal phrasing where we could. If you have questions, contact us at [email protected].

Who we are

For purposes of this policy, “we,” “us,” and “24hr Mold Removal” refer to the operator of 24hrmoldremoval.com, a coordination network connecting property owners with independent IICRC-certified mold remediation contractors. Our coordination office is located at 3903 S Congress Ave, Austin, TX 78704.

Information we collect

We collect three categories of information.

Information you provide directly

When you call our dispatch line, send us an email, or submit a form on the site, we may collect:

  • Name, phone number, and email address
  • Property address (the location where remediation is needed)
  • Information about your situation — visible mold, water events, insurance status, occupant health concerns
  • Insurance information necessary to coordinate with your carrier
  • Any other information you voluntarily share with a coordinator or contractor

Call recordings

The dispatch line records calls for quality assurance, dispatch coordination, and training purposes. By placing a call to our dispatch number, you consent to the call being recorded. Recordings are retained for a limited period necessary for these purposes, typically twelve months. You can request deletion of recordings related to your call by emailing [email protected] with the date and approximate time of your call.

Information collected automatically when you visit the site

Standard web technology collects information when you browse the site:

  • Server logs: IP address, user agent, referrer URL, pages visited, timestamps
  • Cookies and similar technologies: Used for analytics and to remember your preferences. Details below.
  • Analytics: Aggregate information about how visitors interact with the site, used to improve content and identify technical issues

How we use information

We use the information we collect to:

  • Coordinate remediation services. We share necessary information with the contractor we route your project to, so they can respond appropriately.
  • Respond to your inquiries. If you email or call us, we use your contact information to respond.
  • Improve the site and the network. Aggregate analytics helps us understand which content is useful and which contractors deliver consistent quality.
  • Comply with legal obligations. Tax records, regulatory inquiries, and lawful requests from authorities.
  • Quality assurance. Call recording review for coordinator training and dispatch consistency.

We do not sell your personal information to third parties.

Who we share information with

Information is shared in the following limited circumstances:

  • Network contractors. When you contact us about a project, we share necessary contact and project information with the contractor in our network we route the project to. The contractor will contact you directly and contracts directly with you for any work performed.
  • Service providers. Companies that provide services to us under contractual confidentiality obligations — telephony providers (call routing, recording storage), email service providers, web hosting, analytics tools, payment processors. These providers access information only to perform their contracted services.
  • Insurance carriers and adjusters. When you authorize us or the contractor to coordinate with your insurance carrier, the necessary claim information is shared with your carrier or assigned adjuster.
  • Legal requirements. Information may be disclosed in response to valid legal process — subpoenas, court orders, regulatory requests — or where we believe in good faith that disclosure is necessary to protect rights, property, or safety.
  • Business transactions. If our business is acquired, merged, or sold, information may transfer to the acquiring entity. You will be notified of any such change.

Cookies and tracking technologies

We use cookies and similar technologies for the following purposes:

  • Essential cookies. Required for the site to function — session management, security, basic navigation. These cannot be disabled without breaking site functionality.
  • Analytics cookies. We use Google Analytics to understand aggregate site usage. Google Analytics uses cookies to track behavior across the site. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
  • Performance and preference cookies. Remember your preferences (such as device-appropriate display settings) across visits.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. The “Help” portion of your browser’s toolbar typically explains how to do this. Disabling cookies may affect site functionality.

How long we keep information

We retain information for as long as necessary to provide services and comply with legal obligations:

  • Project information: Retained for the duration of the project plus seven years for warranty, insurance, and regulatory purposes
  • Call recordings: Typically twelve months, longer if relevant to an active project or dispute
  • Email correspondence: Retained per standard business communication practices, typically three years
  • Web analytics: Aggregated and anonymized after standard retention periods (Google Analytics default is fourteen months for user data)
  • Marketing-related data: Retained until you opt out or request deletion

Your rights

Depending on your location, you may have the following rights regarding your personal information.

For California residents (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Request deletion of personal information we’ve collected
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information (we don’t sell your information)
  • Limit use of sensitive personal information
  • Non-discrimination for exercising these rights

To exercise any of these rights, email [email protected].

For European residents (GDPR)

If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, you have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion (right to be forgotten)
  • Restrict or object to processing
  • Data portability — receive your information in a structured, machine-readable format
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

The lawful basis for our processing under GDPR includes performance of a contract (when you request services), legitimate interests (operating the network and improving services), and consent (where applicable).

For all users

Regardless of your location, you can:

  • Email [email protected] to request information about, correction of, or deletion of your data
  • Opt out of marketing communications using the unsubscribe link in any email
  • Request that we stop calling you

How we protect information

We use reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. These include encryption in transit (HTTPS), access controls, and secure storage practices for our service providers. No system is perfectly secure, however, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your information, we will notify you per applicable law.

Children’s privacy

This site is not directed to children under the age of thirteen, and we do not knowingly collect information from children under thirteen. If you believe a child has provided information through our site, please contact us at [email protected] and we will take steps to delete it.

This site contains links to other websites — manufacturer pages for equipment we reference, government and standards-organization sites we cite, our sister site at 24hrwaterdamagerepair.com. We are not responsible for the privacy practices of those sites. When you leave our site, we encourage you to review the privacy policies of any other site you visit.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be communicated through a notice on the site. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact for privacy questions

If you have questions about this policy, or if you wish to exercise any of your rights:

We will respond to verifiable requests within the timelines required by applicable law — typically thirty days for GDPR requests and forty-five days for CCPA requests, with extensions where permitted.

📞 Call (888) 311-4399 — 24/7